FAQs

Can I share coffee with my pet?

Absolutely not, coffee is for hooman consumption only. As pets, we do not need it either, we naturally get zoomies.

On a more serious note, if you believe your pet has ingested coffee, please seek veterinary care immediately.

 

How does every purrchase help animals?

We donate to NGO or non-profit organizations that are dedicated to animal welfare. We are currently supporting Rainbow Animal Aid in Diu, India. 

You may read more about them on our "Who we support" page.

 

What if my product is damaged or has not arrived?

We are so sorry if that is the case. Hoomans run this operation and sometimes things can go wrong. 

Please contact customer support email at - meow@purrcolatecoffeeco.in so that we can make it right.

 

Where is my package?

Please check your email for tracking updates, including your spam folder. You may also you the "Tracking" page for instant updates.  If there is a problem or the email is missing, please contact meow@purrcolatecoffeeco.in

 

How long does it take to process my coffee order?

Since the coffee is roasted fresh per order, it takes around 2 days to process before it is dispatched to you. You will receive an email with the tracking details as soon as it is shipped. 

Coffee develops peak flavors around 48 hours after roasting so this way you get to participate in the best that the coffee can offer. 

 

Are you limited to shipping within India?

Yes, we only ship coffees within India at this time.

 

Do you offer free shipping? 

Yes, free shipping as available on all orders except for those paid with Cash on Delivery.

 

Do you accept returns? 

Unfortunately, we do not accept returns.  We put a lot of effort into purrfecting all of our coffee, but if you are at all unsatisfied, please contact customer support at meow@purrcolatecoffeeco.in or you can just shoot us a DM. 

Our hoomans respond asap! Always. 

 

Can I change my order after it has been placed?

Hmm, that is difficult. Hoomans are still trying to be as purrfect as us and so it might not be possible to make adjustments if the order has been processed.

However, you may reach out to us at - meow@purrcolatecoffeeco.in to see if we can do something. The sooner you reach out after placing your order, the better!

 

Should I order whole bean or pre-ground coffee?

Our hoomans told us that coffee is best enjoyed when it is freshly ground, so we do recommend buying whole beans and grinding yourself.  However, we realize that not every hooman has a loud scary coffee grinder, so we still offer a variety pre-ground coffee options as well.

 

How should I store my coffee and how long will it last?

We recommend that you store the coffee in an air sealed environment that is away from direct sunlight and our fellow furriends. Our bags have a re seal zip designed to keep the coffee safe and fresh within.

Whole bean coffee remains fresh for about 2-4 weeks after roasting however once it is ground, it loses the freshness much faster.